A MOSAIC IS FOREVER

Lifetime Guarantee

Our works are all covered by a lifetime guarantee. In conjunction with the completed installation, we issue to you three very important documents:
  • The certificate of origin, which identifies and describes the work,
    with the installation date, the artist’s signature, and a unique code;
  • The instructions for cleaning and maintenance, to keep the artwork
    as splendid as the day you received it;
  • The certificate
    of guarantee.
The latter also ensures you that we shall always remain at your availability, at any time, for any problem that may arise on the mosaic. We put all our passion and our love in making our artworks, therefore we believe that they will last forever: yes, just like today we visit Ostia Antica, Ravenna or the Villa del Casale in Sicily, and we watch the works produced two thousand years ago by our colleagues of that time.

In case of flaws in the materials, the mortars, the supports, please contact us immediately: we will address and resolve the problem at no cost for you. The warranty does not cover the following:
  • Any damage deliberately made, or in any case due to the direct human-made action (e.g. use of aggressive cleaning materials, in contravention to the instructions provided)
  • Using the artwork otherwise than specified when it was commissioned (e.g. artwork made for indoors, placed outdoors; or wall mosaic placed on the pavement)
  • Damages by third parties or by acts of nature
    (e.g. car hitting the artwork; earthquake)

For all damages not covered by our lifetime guarantee (cases here above highlighted), do not hesitate to call us: we shall assess the damage, and make the most convenient possible offer to restore the work to its original beauty.

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